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Crypto.com REST · ping degradation, 2 min on 31 AUG 2026

Crypto.com REST · ping — p95 1537ms over five minutes, 4.7× the 7-day baseline of 328ms — from Singapore, SG and Lauterbourg, FR. up24 opened this incident from its own measurements of Crypto.com's public API on 31 AUG 2026 13:45 UTC. It lasted 2 min and ended 31 AUG 2026 13:48 UTC, when the component started answering again.

DEGRADEDREST · ping · https://api.crypto.com/exchange/v1/public/get-valuations?instrument_name=BTCUSD-INDEX&valuation_type=index_price&count=1
DURATION
2 min
STARTED
31 AUG 2026 13:45 UTC
ENDED
31 AUG 2026 13:48 UTC
VS THEIR NOTICE
NOT ACKNOWLEDGED

WHAT HAPPENED

  1. 31 AUG 2026 13:45 UTC
    up24 opened the incident at degraded.
  2. 31 AUG 2026 13:48 UTC
    The component started answering again. up24 dates the incident from this moment, not from when its clearing rule finished.

HOW IT FAILED

Over the window, 1 of 2,156 checks failed: timeout ×1.

— p50‑ ‑ p95
axis 0 – 5000ms
13:16 · 31 AUG13:47 · 31 AUG14:18 · 31 AUG

REST latency for the failing endpoint, per minute, from 31 AUG 2026 13:15 UTC to 31 AUG 2026 14:18 UTC. The gap in the line is where nothing answered.

DID CRYPTO.COM SAY SO?

Crypto.com publishes a status feed and nothing in it lines up with this incident. That is not proof they stayed silent; it is what their feed says.

up24 opened 70 incidents for Crypto.com in the last 90 days. Nothing Crypto.com published lines up with any of them.

CRYPTO.COM — OTHER INCIDENTS

Measured by up24's own probe against Crypto.com's public API, BTC_USDT against USDT, every 5s. This page is generated from the incident's own rows — 2 recorded transitions — and nothing on it is reported by Crypto.com.